NLGG Easy Returns
While we fully stand by every product that we sell, we understand that sometimes your needs or mind might change. You might realize the product you ordered wasn't exactly what you were thinking it would be. That's why...
We Offer a 30 Day Return Policy
If you decide you want to return an item within 30 days after receipt of your order, please email us at sales@nextlevelgamersgear.com with your order number and we will provide a Return Authorization and detailed instructions on how to process the return.
Please note, in the case of defects or incorrect item delivered we will cover the cost of the return shipping. If the return is for other reasons, the customer will be responsible for paying the return shipping costs of the item(s) in the order.
Once an order has been processed and is in the shipping queue, we will not be able to cancel your order and the customer will be responsible for all and shipping and handling charges.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
* Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in their original packaging in new and unused condition and must contain all original packaging and accessories.
If items are returned with visual signs of wear, arrive without a Return Authorization, or have any issues due to use will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at returns@nextlevelgamersgear.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@nextlevelgamersgear.com within 24 hours.
Next Level will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to full shipping and return costs.